Privacy Policy

Effective Date: 24 July 2025
Company Name: Emerald Shoes LTD
Registered Office: 190 Stamford Hill, London, UK
Email: emeraldshoesuk@gmail.com
Phone: 020 8800 2176
Website: 

1. Introduction

Emerald Shoes LTD (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with us.

2. Information We Collect

We may collect the following types of information:

  • Identity Data: Your name or username

  • Contact Data: Your email address, telephone number, billing and shipping address

  • Transaction Data: Records of your purchases and payments

  • Technical Data: IP address, browser type, and other device data

  • Usage Data: Information about how you use our website

  • Marketing & Communications Data: Your preferences in receiving marketing messages from us

3. How We Collect Your Data

We collect data:

  • Directly from you: When you place an order, sign up to our mailing list, or contact us

  • Automatically: Through cookies and similar technologies

  • From third parties: Such as payment processors or delivery services

4. How We Use Your Data

We use your personal data to:

  • Process and deliver your orders

  • Communicate with you about your order or our products

  • Improve our website and services

  • Comply with legal obligations

  • Send you marketing (only with your consent)

5. Lawful Basis for Processing

We only use your data when we have a lawful reason to do so. This includes:

  • Performance of a contract (e.g., fulfilling your order)

  • Your consent (e.g., subscribing to our newsletter)

  • Compliance with legal obligations

  • Our legitimate interests (e.g., improving our services)

6. Sharing Your Data

We may share your data with trusted third parties who help us operate our business, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery companies

  • IT and system administration providers

  • Professional advisors

  • Legal or regulatory authorities (if required)

We do not sell or rent your personal data to anyone.

7. Cookies

We use cookies and similar technologies to improve your experience. For more details, please see our Cookie Policy.

You can manage your cookie settings in your browser at any time.

8. Data Retention

We will only retain your personal data for as long as necessary to:

  • Fulfil the purposes we collected it for

  • Comply with legal and tax obligations

  • Resolve disputes and enforce agreements

9. Your Rights

Under the UK GDPR, you have rights including:

  • Access to the personal data we hold about you

  • Correction of any inaccurate or incomplete data

  • Erasure of your data (in some circumstances)

  • Objection to or restriction of processing

  • Portability of your data

  • Withdrawal of consent (where applicable)

To exercise any of these rights, contact us at: emeraldshoesuk@gmail.com

You can also lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. International Transfers

If we transfer your personal data outside the UK, we will ensure appropriate safeguards are in place to protect it, in line with UK data protection law.

11. Security

We implement appropriate security measures to protect your personal data, including encryption, secure servers, and restricted access. However, no method of transmission over the internet is 100% secure.

12. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their content or privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated “Effective Date” at the top.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Emerald Shoes LTD
190 Stamford Hill
London, UK
📧 Email: emeraldshoesuk@gmail.com
📞 Phone: 020 8800 2176